Terms of Service

1. About these terms

These Terms of Service (the “Terms”) govern access to and use of the Mizan platform, websites, applications and related services (together, the “Service”). The Service is operated by {{OWNER: legal entity name}}, a company registered in Morocco under {{OWNER: commercial registry number (RC)}} with its registered office at {{OWNER: registered address}} (“Mizan”, “we”, “us”).

By creating an account, activating an invitation, or otherwise using the Service, the law firm and the individuals acting on its behalf (“you”, “the Firm”) accept these Terms. If you do not agree, do not use the Service.

2. Definitions

• “Firm Account” — the isolated workspace provisioned for a single law firm, including its users, matters, documents and settings.
• “Firm Data” — all data the Firm or its users submit to or generate in the Service, including client, matter, hearing, document and billing data.
• “User” — an individual the Firm authorises to access its Firm Account.
• “AI Assistant” — the automated features that extract, summarise or draft information from Firm Data, as described in section 9.

3. The Service

Mizan provides software for Moroccan law firms to track court hearings and procedures, manage matters, contacts, documents and billing, send notifications over channels such as WhatsApp, SMS and email, and query an AI Assistant grounded in the Firm's own data.

The Service is a practice-management tool. It does not provide legal advice, does not represent any party, and is not a substitute for a lawyer's professional judgement.

4. Eligibility

The Service is intended for law firms and legal professionals practising in Morocco and for their authorised staff. By using the Service you confirm that you are lawfully entitled to practise or to support the practice of law and that you will use the Service in compliance with the rules of your bar and applicable law.

5. Accounts and security

You are responsible for the accuracy of the information you provide, for configuring your Users and their roles, and for all activity that occurs under your Firm Account. You must keep credentials confidential and notify us promptly of any suspected unauthorised access.

Each Firm Account is logically isolated from every other Firm Account. You must not attempt to access data belonging to another firm or to probe, scan or bypass the platform's isolation or security controls.

6. Trials, subscriptions and fees

The Service is offered on a subscription basis, with a free trial where indicated. Current tiers, seat limits and prices are displayed in the Service and on our pricing page and may change over time.

Fees, billing cycles, applicable taxes and payment terms are as set out at sign-up or in your order: {{OWNER: billing terms — currency, VAT/TVA handling, invoicing cycle, refund policy}}. Unless stated otherwise, fees are exclusive of any taxes that may apply under Moroccan law.

7. Acceptable use

You agree not to use the Service to break the law, to infringe anyone's rights, or to send unlawful, harassing or unsolicited communications. You must not upload malware, overload or disrupt the Service, reverse engineer it except as permitted by law, or resell access without our written agreement. You are responsible for obtaining any consent required before sending notifications to your clients or contacts.

8. Firm Data ownership and roles

As between you and Mizan, the Firm owns its Firm Data. We claim no ownership of it. You grant us only the limited rights needed to host, process and display Firm Data in order to provide the Service to you and to keep it secure.

For personal data contained in Firm Data (for example your clients' details), the Firm acts as the data controller and Mizan acts as a processor acting on the Firm's instructions, as further described in our Privacy Policy. You are responsible for having a lawful basis to process your clients' data and for honouring their rights.

9. AI Assistant — nature and limits

The AI Assistant answers questions and extracts or drafts information using only the Firm's own data as its source. It is designed to be a drafting and retrieval aid, not an authority.

• Output produced by automated extraction is treated as PRELIMINARY. It is shown as a distinct, clearly marked state and only becomes confirmed data when a User reviews and accepts it. Automated processing never silently overwrites confirmed data.
• AI output can be incomplete or wrong. It is not legal advice and must not be relied on without independent verification by a qualified professional.
• The lawyer remains fully and solely responsible for every professional decision, filing, deadline and client communication, whether or not the AI Assistant was used.
• We do not use your Firm Data to train third-party foundation models. AI processing of Firm Data is performed to serve your requests, within the isolation controls described in our Privacy Policy.

10. Professional responsibility

You remain bound by the ethical and professional obligations of your bar, including duties of competence, confidentiality and diligence. Deadlines, hearing dates and case data displayed in the Service are aids and must be independently verified against the official court record. Mizan is not responsible for any missed deadline or procedural consequence.

11. Availability, support and changes

We work to keep the Service available and secure but do not guarantee uninterrupted operation. We may modify, add or remove features, and perform maintenance, and will give reasonable notice of material changes where practicable. Support is provided through the channels indicated in the Service.

12. Intellectual property

The Service, its software, design and content (excluding Firm Data) are owned by Mizan or its licensors and are protected by intellectual-property law. We grant you a non-exclusive, non-transferable right to use the Service during your subscription, subject to these Terms. No other rights are granted.

13. Confidentiality

We treat Firm Data as confidential and access it only as needed to operate, secure and support the Service, or where required by law. We understand that Firm Data may be covered by professional secrecy and handle it accordingly.

14. Suspension, termination and data export

You may stop using the Service and close your Firm Account at any time. We may suspend or terminate access for serious or repeated breach of these Terms, non-payment, or where required by law, with notice where reasonable.

On termination you may, for a limited period, export your Firm Data. After that period we will delete or anonymise Firm Data in accordance with our Privacy Policy and applicable law, except where retention is legally required.

15. Disclaimer of warranties

To the extent permitted by law, the Service is provided “as is” and “as available”, without warranties of any kind, whether express or implied, including fitness for a particular purpose, accuracy of AI output, or uninterrupted or error-free operation. This does not exclude any rights you have that cannot be excluded under Moroccan law.

16. Limitation of liability

To the maximum extent permitted by law, Mizan is not liable for indirect, incidental or consequential loss, loss of profits, data or opportunity, or for procedural consequences arising from reliance on Service output. Our total aggregate liability under these Terms is limited to the fees you paid for the Service in the {{OWNER: liability cap period — e.g. twelve (12) months}} preceding the event giving rise to the claim. Nothing limits liability that cannot be limited under Moroccan law.

17. Indemnity

You agree to indemnify Mizan against claims arising from your unlawful use of the Service, your breach of these Terms, or your handling of your clients' data in violation of applicable law.

18. Governing law and disputes

These Terms are governed by the laws of the Kingdom of Morocco. The parties will seek to resolve any dispute amicably; failing that, the dispute will be submitted to the competent courts of {{OWNER: jurisdiction — e.g. Casablanca}}, unless a mandatory rule provides otherwise.

19. Changes to these terms

We may update these Terms. When we make material changes we will notify you through the Service or by email and update the “last updated” date. Continued use after changes take effect means you accept the updated Terms.

20. Contact

Questions about these Terms can be sent to {{OWNER: contact email}} or by post to {{OWNER: registered address}}.